03 Training, Support & Systems

We run beside you.

Most franchises hand you a binder and disappear. We hand you a team. Six weeks of pre-opening immersion. Ninety days of on-site launch coverage. A dedicated franchise consultant for the long haul.

Pre-opening training 6 WK weeks immersive
On-site coverage 90 DAY days at opening
Support teams 6 specialized functions
Cadence QTR leadership syncs
02 Training Journey

Four phases.
One running shop.

Training does not stop after launch. The same rhythm builds the operator, the manager, and the bay every quarter.

01 Pre-opening · 6 weeks

Operator Immersion

Six-week immersive at flagship Texas locations. Lives in the bay, not in a classroom. Operations, P&L, hiring, customer experience — taught by managers who run shops today.

  • Bay floor shadowing
  • Service writing & estimates
  • P&L deep dive
  • Hiring & people ops
  • Vendor & parts management
02 Pre-opening · 4 weeks

Manager Training

Your service manager and lead technician complete parallel programs. Same operating standards, same customer-experience playbook, same brand expectations.

  • Service manager certification
  • Lead tech onboarding
  • Brand standards & SOPs
  • Tech stack training
03 Opening · 90 days

On-Site Launch Team

A dedicated launch team is on the ground from soft-opening through day ninety. We don't hand you a binder and disappear — we open the doors with you.

  • Pre-opening punch-list
  • Soft launch (2 weeks)
  • Grand opening event
  • 90-day on-site coverage
04 Ongoing · Quarterly

Continuing Education

Quarterly leadership syncs at HQ. Brand-funded technician training. Annual operator conference. Continued investment in your team's skills, not just your launch.

  • Quarterly leadership sync
  • Annual operator conference
  • ASE training fund
  • Bay-floor refreshers
03 Support Functions

Six teams.
One number to call.

The functions that show up to every Integrity 1st location — funded at brand level, deployed in your market.

01

Operations

A dedicated franchise business consultant who knows your shop by name. Monthly P&L review, quarterly on-site visits, real-time text-line for floor issues.

02

Real Estate

Site selection, demographic and traffic analysis, lease negotiation, and landlord relationships. We don't just hand you a checklist — we sit at the table.

03

Construction & Build-Out

Architectural standards, permitting, GC management, equipment installation, signage, and brand finish. Project-managed end-to-end by our development team.

04

Marketing

Brand-managed digital, local SEO, paid media, reputation, and review systems. National-level creative and strategy, executed in your local market.

05

Technology

Shop management system, digital vehicle inspections, customer SMS, KPI dashboards, and brand portal. One stack. Fully supported. Continuously updated.

06

Training

A full training organization — operator immersion, manager certification, technician fund, and ongoing brand education. Real instructors, real bays.

05.B Franchise Support

We run
beside you.

Most franchises hand you a binder and disappear. We hand you a team. The same people who built this brand are the people training yours. Every quarter, every year.

Manager Training
Manager Training Quarterly · DFW HQ
Operations Workshop
Operations Workshop Six-week immersive
Leadership Sync
Leadership Sync Monthly cadence
Team Culture
Team Culture Plano
01

Real Onboarding

Six weeks of immersive training at operating shops. Operations, hiring, P&L. Taught by people who run the bays today.

02

On-Site Launch Team

Your support team stays on the ground through day ninety. We open the doors with you, not from a distance.

03

Ongoing Cadence

Quarterly leadership syncs. Monthly P&L reviews. A franchise consultant who knows your shop by name.

04

Marketing Engine

Brand-managed digital, local SEO, reputation, and review systems. You focus on the floor; we keep the funnel full.

04 Three Phases of Support

Before. Launch.
After.

The same support team appears in different shapes at different stages — here is exactly what shows up, and when.

PHASE 01 Pre-opening

Before you open

The work that turns an approved candidate into an opening shop. Project-managed end-to-end — no checklists handed across a desk.

  • 01 Territory evaluation & demographics
  • 02 Site selection & location strategy
  • 03 Lease negotiation & build-out management
  • 04 Equipment package & install
  • 05 Vendor & parts-supplier setup
  • 06 Hiring plan & talent sourcing
  • 07 Training calendar (operator, manager, lead tech)
  • 08 Grand-opening (GO) plan & marketing runway
PHASE 02 Launch · Day 0–90

Launch

On-site coverage from soft-opening through day ninety. We open the doors with you, not from a distance.

  • 01 Opening checklist & punch-list close-out
  • 02 On-site launch team through day 90
  • 03 Service advisor scripts & call-handling
  • 04 Digital vehicle inspection (DVI) workflow
  • 05 Customer intake & front-counter cadence
  • 06 Review generation & reputation activation
  • 07 Local marketing launch (paid, organic, community)
  • 08 30 / 60 / 90-day KPI targets
PHASE 03 After opening · Ongoing

After opening

The cadence that compounds the first year into the tenth. A dedicated franchise consultant who knows the shop by name.

  • 01 Weekly performance reviews
  • 02 KPI dashboards (car count, ARO, CSI, hours billed)
  • 03 Marketing templates & local creative
  • 04 Technician recruiting & ASE pipeline
  • 05 Pricing & service-menu guidance
  • 06 Retention & loyalty campaigns
  • 07 Deferred-work follow-up workflow
  • 08 Vendor support & escalation
  • 09 Leadership coaching & operator round-tables
05 Technology Stack

Modern infrastructure.
Quietly, everywhere.

The shop floor runs on the same digital tools the dealership uses. Faster diagnostics, cleaner workflows, better customer communication.

01 PLATFORM

Shop Management System

Centralized scheduling, work-order management, parts ordering, time tracking, and labor allocation. The operating system of the bay.

02 CUSTOMER

Digital Vehicle Inspection

Photo + video reports sent to the customer's phone before any repair authorization. Trust, made visible.

03 CUSTOMER

Two-Way Customer SMS

Every customer interaction by text — appointments, approvals, status updates, and post-visit follow-ups. Logged, searchable, brand-supported.

04 OPERATIONS

KPI Dashboards

Daily and monthly performance dashboards covering car count, ARO, hours billed, and CSI. The same dashboards we use at HQ.

05 EQUIPMENT

Diagnostic Equipment

OEM-grade scan tools, ADAS calibration, programming, and electrical diagnostics. Dealer-level capability, independent-shop economics.

06 MARKETING

Reputation Engine

Brand-managed Google, Yelp, Facebook review systems. Solicitation, response coverage, and reputation reporting at the network and shop level.

06 Marketing Engine

You focus on
the floor.
We keep the
funnel full.

The marketing engine runs at brand level — strategy, creative, paid media buying, SEO, and reputation. You contribute a brand fund and a local marketing minimum (specifics in Items 6 and 11 of the FDD); we drive the engine.

Local SEO Google Business, citations, content
Paid Media Search, display, social, programmatic
Reputation Solicitation + response · Google, Yelp, Facebook
Email & Lifecycle Service reminders, win-back, post-visit
Brand Creative Photography, video, ad creative · brand-funded
Reporting Monthly performance review · per shop
Next Step

Start the conversation.

A short qualification form to begin. We review every submission and respond within one business day.

FRANCHISE DISCLOSURE. Information on this website is for general informational purposes only and does not constitute an offer to sell or a solicitation of an offer to buy a franchise. Franchise offers are made only through delivery of the current Franchise Disclosure Document and in compliance with applicable federal and state franchise laws. Estimates and ranges shown are illustrative. Actual figures vary by territory, real estate, and market conditions.

FPR / Item 19 disclosure. Any financial performance representation referenced on this site is drawn from the financial performance representation in Item 19 of our 2025 Franchise Disclosure Document. Results vary materially by operator, market, real-estate, capitalization, and time of year. New franchisees' individual results may differ. There is no assurance that any candidate will achieve the same results as any current or historical Integrity 1st Car Pros location. Substantiation is available to prospective franchisees on reasonable request.

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